Privacy Policy - BioGaia Prodentis Official Website

Privacy Policy

We keep your information safe and private. This page tells you how we protect your data when you visit our website.

Last Updated: January 2025

Simple Summary: We care about keeping your information safe. We only collect information that helps us make our website better and send you what you order. We never sell your personal information to other companies.

Who We Are

We are the team behind the BioGaia Prodentis website at https://en-biogaiaprodentis.com/. We help people learn about oral health probiotics that can make their mouth and gums healthier.

This privacy policy tells you what information we collect when you visit our website and how we use it to help you.

What Information We Collect

Information You Give Us

When you visit our website, you might give us some information like:

  • Your email address - if you sign up for our newsletter or contact us
  • Your name - if you fill out a contact form
  • Your questions or comments - if you send us a message
  • Order information - when you buy our products through Amazon

You choose what information to share with us. You never have to give us your personal information to read our website.

Information Our Website Collects Automatically

When you visit our website, our computer systems automatically collect some information to help us understand how people use our site:

  • Which pages you visit - so we know what information is most helpful
  • How long you stay on each page - to see if our content is easy to understand
  • What device you use - like a phone, tablet, or computer
  • What web browser you use - like Chrome, Safari, or Firefox
  • Your general location - like what country or state you're in (but not your exact address)

This information helps us make our website work better for everyone who visits.

How We Use Your Information

We use the information we collect to:

  • Answer your questions - when you contact us for help
  • Send you information - if you sign up to learn more about oral health
  • Make our website better - by understanding what people want to know
  • Keep our website safe - by watching for suspicious activity
  • Follow the law - when required by government rules

We will never:

  • Sell your personal information to other companies
  • Share your email address with people who want to send you spam
  • Use your information for anything you didn't agree to

How We Protect Your Information

We work hard to keep your information safe and private:

  • Secure websites - We use HTTPS encryption to protect information sent to our website
  • Limited access - Only trusted team members can see your personal information
  • Regular updates - We keep our security systems up to date
  • Safe storage - We store information on secure servers with strong passwords

While we do our best to protect your information, no website can be 100% secure. We recommend you also protect yourself by using strong passwords and keeping your devices updated.

Cookies and Website Tracking

What Are Cookies?

Cookies are small files that websites save on your computer or phone. They help websites remember things about your visit, like what language you prefer or what items you looked at.

How We Use Cookies

Our website uses cookies to:

  • Remember your preferences - like if you've seen our welcome message
  • Count visitors - to understand how many people visit our site
  • See what content is popular - so we can create more helpful information
  • Make the website work properly - for features like contact forms

Managing Cookies

You can control cookies through your web browser settings. You can:

  • Block all cookies (but this might make some websites not work properly)
  • Delete cookies from your device
  • Set your browser to ask before accepting cookies

Most browsers allow you to see what cookies are stored and delete the ones you don't want.

Third-Party Services

We work with other companies to help our website work better. These companies might also collect some information when you visit our site:

Google Analytics

We use Google Analytics to understand how people use our website. Google collects information about your visit but doesn't know who you are personally. You can opt out of Google Analytics by installing their browser add-on.

Amazon

When you click links to buy our products, you go to Amazon's website. Amazon has its own privacy policy that explains how they handle your information when you shop with them.

Email Services

If you sign up for our newsletter, we use trusted email services to send you information. These companies agree to keep your email address private and only use it to send our messages.

Your Rights and Choices

You have control over your personal information. Here's what you can do:

Access Your Information

You can ask us what personal information we have about you. We'll tell you what we've collected and how we're using it.

Correct Your Information

If we have wrong information about you, you can ask us to fix it.

Delete Your Information

You can ask us to delete your personal information. We'll remove it unless we need to keep it for legal reasons.

Stop Emails

If you signed up for our newsletter, you can unsubscribe anytime by clicking the "unsubscribe" link in any email we send you.

Limit Data Collection

You can ask us to stop collecting certain types of information about you.

Children's Privacy

Our website is designed for adults who want to learn about oral health products. We don't knowingly collect personal information from children under 13 years old.

If you're under 13, please ask your parents or guardians before giving any personal information to websites. If we discover that we've collected information from a child under 13, we'll delete it right away.

Parents: If you think your child has given us personal information, please contact us so we can remove it.

Changes to This Privacy Policy

Sometimes we need to update this privacy policy when:

  • We add new features to our website
  • Laws change and require us to do things differently
  • We want to make our explanations clearer

When we make changes, we'll update the "Last Updated" date at the top of this page. If we make big changes that affect how we use your information, we'll let you know by email or by posting a notice on our website.

We encourage you to check this privacy policy occasionally to stay informed about how we protect your information.

International Users

Our website can be visited from anywhere in the world. If you live outside the United States, please know that your information might be transferred to and stored in the United States.

We follow good practices for protecting information no matter where it's stored. By using our website, you agree that we can transfer your information to the United States.

Contact Us About Privacy

Questions About Your Privacy?

If you have questions about this privacy policy or how we handle your information, we're here to help!

Email us: [email protected]

Website: https://en-biogaiaprodentis.com/

We'll try to answer your questions within 2 business days. If you're not happy with how we've handled your information, you can also contact privacy authorities in your area.

Legal Information

This privacy policy is governed by United States law. We comply with applicable privacy laws including:

  • CCPA - California Consumer Privacy Act (for California residents)
  • GDPR - General Data Protection Regulation (for European visitors)
  • COPPA - Children's Online Privacy Protection Act
  • CAN-SPAM Act - for email communications

We also follow FDA guidelines for dietary supplement websites and FTC rules for online advertising.

Remember: We're committed to keeping your information safe and private. This policy explains exactly how we do that in simple words everyone can understand. If you have any questions, just ask!