Refund Policy

Our Money-Back Promise

We believe in BioGaia Prodentis and want you to feel confident trying it. That's why we offer a satisfaction guarantee through Amazon's trusted return system.

If you're not happy with your purchase, you can return it and get your money back. We make it easy and stress-free.

How Our Refund System Works

Since we sell BioGaia Prodentis through Amazon, all refunds go through Amazon's system. Here's why this is good for you:

• Fast processing - Amazon handles refunds quickly and efficiently
• Secure payments - your money is protected by Amazon's guarantee
• Easy returns - use Amazon's simple return process
• Multiple options - get refunds, exchanges, or store credit
• Customer support - Amazon's 24/7 help team is always available

Amazon Return Policy for BioGaia Prodentis

Return Time Limits

Amazon gives you plenty of time to try BioGaia Prodentis and decide if it's right for you:

• 30 days for most returns - from the day you receive your order
• Extended holiday returns - longer return periods during holiday seasons
• Damaged items - can be returned anytime if they arrive broken
• Wrong items - Amazon will fix mistakes right away

What Can Be Returned

You can return BioGaia Prodentis products if:

• You're not satisfied - the product doesn't work as expected
• Changed your mind - you decided not to use oral probiotics
• Received wrong item - Amazon sent the wrong product
• Damaged packaging - the box or bottle was damaged during shipping
• Quality issues - the product seems different than described

Step-by-Step Return Process

How to Start a Return

Returning BioGaia Prodentis through Amazon is easy. Follow these simple steps:

• Go to Amazon.com - sign in to your account
• Find "Your Orders" - click on your account menu
• Locate your BioGaia Prodentis order - find the product you want to return
• Click "Return or Replace Items" - start the return process
• Choose your reason - tell Amazon why you're returning the product
• Select return method - choose how you want to send it back
• Print return label - Amazon provides free shipping labels

Packaging Your Return

To make sure your return goes smoothly:

• Use original packaging - if you still have the box and bottle
• Include all items - send back everything that came with your order
• Attach return label - put Amazon's shipping label on the outside
• Keep tracking number - so you can see when Amazon receives your return

Refund Processing Times

Here's how long refunds typically take once Amazon receives your return:

• Credit cards - 3-5 business days after Amazon processes your return
• Debit cards - up to 10 business days
• Amazon gift cards - usually instant once return is processed
• Amazon Pay - 3-5 business days

Amazon will send you an email when they receive your return and when your refund is processed.

Different Types of Refunds

Full Refunds

You can get a complete refund if:

• You return the product within the time limit
• The item is in returnable condition
• You're not satisfied with the results
• Amazon made a mistake with your order

Partial Refunds

Sometimes you might get a partial refund if:

• The product was used more than normal
• Original packaging is damaged or missing
• The return is past the normal time limit

Exchanges

Instead of a refund, you can exchange for:

• A replacement of the same product
• A different flavor (if available)
• Store credit for future purchases

Special Situations

Damaged or Defective Products

If your BioGaia Prodentis arrives damaged or defective:

• Contact Amazon immediately - don't wait to report problems
• Take photos - show the damage or defect
• Keep everything - don't throw away damaged packaging
• Get full refund - Amazon covers all costs for their mistakes

Wrong Item Delivered

If Amazon sent you the wrong product:

• Amazon pays for return shipping
• You get a full refund immediately
• They'll send the correct item if you want it
• No questions asked - it's their mistake

Late Deliveries

If your order arrives much later than promised:

• You can still return it normally
• Amazon might offer compensation
• Contact customer service for help
• Your return period starts when you receive the item

What Happens After You Return

Once Amazon receives your BioGaia Prodentis return:

• Inspection - Amazon checks the returned product
• Processing - they approve your refund if everything looks good
• Refund issued - money goes back to your original payment method
• Email confirmation - you get updates about your refund status

Getting Help with Returns

Amazon Customer Service

If you need help with your return:

• Amazon Help - visit Amazon's help center online
• Live Chat - talk to customer service through Amazon's website
• Phone Support - call Amazon's customer service line
• 24/7 availability - help is available any time of day

Contacting Us

You can also contact us directly if you have questions about BioGaia Prodentis:

• Product information and usage questions
• Help understanding the return process
• Information about oral probiotics
• General customer support

International Returns

If you ordered BioGaia Prodentis from outside the United States:

• Amazon's local policies apply - each country has different rules
• Return shipping varies - costs and times depend on your location
• Currency differences - refunds come in your local currency
• Customs considerations - international returns might have extra steps

Check Amazon's website in your country for specific return policies that apply to your order.

Tips for Successful Returns

To make sure your return goes smoothly:

• Start early - don't wait until the last day of the return period
• Keep records - save your order confirmation and tracking numbers
• Take photos - document any problems with the product
• Use Amazon's labels - don't create your own shipping labels
• Track your return - make sure Amazon receives your package
• Be patient - refunds take a few days to process

Why We Use Amazon for Returns

We chose to work with Amazon because they provide the best return experience:

• Trusted system - millions of customers use Amazon returns successfully
• Fast processing - quicker than handling returns ourselves
• Multiple options - refunds, exchanges, and store credit
• Secure payments - your financial information is protected
• Customer protection - Amazon's A-to-Z guarantee covers your purchase